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What state is the Production environment in? Define the overall impact to the platform.
What is your priority on this ticket. Low for non-impacting questions. Urgent for production-down or time sensitive issues. Please call if you need immediate attention. Support: NA: +1 866 215 8465 | UK*: +44 808 1011 565 | UIFN*: +800 5004 0500
As detailed as possible please provide a step by step process to replicate the issue being reported.
Have there been recent changes to any aspect of the Reach Engine environment or the infrastructure?